Please fill in the online referral form using the button link on the website, and a member of the team will be in touch to discuss your needs. If you would prefer to fill in a manual referral form, please contact admin@whatmattersot.com.au and this can be sent to you, for return via email.

What Matters OT typically works with participants aged 16 + years. Referrals for adolescents and children are considered on a case by case basis.

What Matters OT do not currently accept referrals for early childhood interventions and recommend looking for a service provider that provides pediatric supports to meet your needs.

Self Managed participants will receive an invoice sent to your nominated email address to claim these funds from your NDIS budget.

Plan Managed participants will be invoiced to the nominated Plan Manager who will pay invoices to us directly using your NDIS fund, on your behalf.

What Matters OT is based in the Hills District (North West Sydney) and provides supports to the Greater Sydney region.

No, we also offer services to Private clients requiring OT. Please reach out to the team to discuss more.

We understand that it can be difficult to navigate NDIS Occupational Therapy, whether it is for yourself or for someone you are caring for. We can give you all the information you need to navigate the process and alleviate any worries that you may have.

We are committed to making NDIS OT as easy as possible for our clients and their carers to understand & manage.

Yes, our team offers a free 15 minute phone/video call consultation to discuss any concerns or questions you may have re: funding for OT supports.

Costs of OT input and the number of hours needed will vary depending on the needs and complexity of the client. Our team can discuss your requirements and provide a quotation based on your needs and circumstances.

What Matters OT services are charged in accordance with NDIS pricing arrangements & price limits of $193.99 per hour for OT.

We invoice our clients every Friday (this may vary subject to public holidays) for any work that has been completed within that 5-day period.

All invoices are due for payment within 10 days of receipt. We require the initial assessment invoice to be paid prior to proceeding with any further supports you require.